Support from people who understand freight
TRIFECTA support isn't a generic help desk. It's people who understand dispatch boards, rate cards, and DIFOT — because that's what your team is actually asking about.
Onboarding help
Support from the start
New users get help getting comfortable with TRIFECTA as part of implementation and beyond, so the first few weeks of live use aren't spent figuring things out alone.
Ongoing support
Support your team can reach when they need it
Once you're live, your team can reach support through the channels made available to your account for day-to-day questions, issues, and configuration changes.
Help resources
Self-serve help when you want to work it out yourself
Guides and resources are available for common questions, so your team can find answers without waiting on a reply for the things that come up often.
Escalation
A clear path when something needs more attention
Issues that need more than a quick answer are escalated to the right people, so problems affecting your operation get the attention they need.
Freight expertise
A team that already knows what a dehire is
Support is provided by people familiar with freight operations — rate cards, PODs, DIFOT, container milestones — so you're not spending your first message explaining the industry before you get to your actual problem.
Get in touch with support
Whether you're evaluating TRIFECTA or already running on it, our team is here to help.